Tom Kostrzewa
Specialist in Service-Bound Structural Diagnosis
“When organizations change or automate, I check whether those accountable for service outcomes have the authority and structural backing to deliver.”
My work begins where operational leaders repeatedly compensate for unresolved exceptions, unclear decision rights or organizational gaps that threaten reliable service delivery.
I examine the structure before assuming the people are the problem.
Tom Kostrzewa ist Spezialist für service-gebundene Strukturdiagnose.
He is the author of Leonard, the Centurio — Responsibility without Mandate in the Age of Organisational AI and the developer of the Centurio Passage Assessment.
